Terms of Service
Last updated: October 1, 2026
These Terms govern your use of SilverCore Systems' website and services. Where a specific service agreement applies, its terms take precedence. Bracketed text indicates placeholder language to be confirmed in a signed agreement.
Services
SilverCore Systems provides configuration and support of CRM, AI, communication, and automation systems intended to help businesses capture, respond to, follow up with, book, and manage customer inquiries. The specific services provided are described in the applicable service agreement or package selected.
Accounts
Where access to platforms or tools is provided as part of a service, you are responsible for maintaining the security of your account credentials and for all activity under your account.
Implementation
Implementation generally follows a four-step process: Understand, Build, Connect, and Launch. Implementation timelines depend on the scope of work, your responsiveness, and technical compatibility with your existing systems. No specific implementation timeline is guaranteed unless confirmed in writing.
Subscriptions
SilverCore services are provided under subscription agreements. Pricing is described in the selected package. Subscriptions are billed on a recurring monthly basis for the duration of the agreed term.
Setup Fees
A one-time setup fee applies to each package and is billed at the start of the engagement. Setup fees are generally non-refundable once implementation work has begun.
Recurring Payments
Monthly subscription fees are billed automatically through the payment method on file. You authorize recurring charges for the duration of your agreement.
Cancellation
Cancellation terms are governed by the agreement term selected. [Specific notice periods and early termination terms, if any, are set out in the applicable service agreement.] Contact us at mail@lc.silvercoresystems.com to request cancellation.
Contract Terms
SilverCore offers 6-, 12-, and 18-month agreements. The selected term, fees, and any specific conditions are confirmed in the applicable service agreement.
Client Responsibilities
You are responsible for providing accurate information, timely access and responses during implementation, lawful collection of any data you enter into configured systems, and compliance with applicable laws and third-party platform terms.
Acceptable Use
You agree not to use SilverCore services for unlawful, abusive, or harmful purposes, including sending unsolicited communications, violating consent requirements, or attempting to disrupt the services.
Third-Party Platforms
SilverCore may configure or integrate with third-party platforms. Your use of those platforms is subject to their own terms and policies. SilverCore is not responsible for the availability, accuracy, or conduct of third-party platforms.
AI Services
AI-powered features, including AI voice agents and AI chat, are provided as tools to assist with communication and workflow. AI outputs may not always be accurate and should be reviewed where appropriate. SilverCore does not guarantee specific performance or results from AI services.
Communication Services
Communication features such as SMS, email, and voice are subject to applicable consent and compliance requirements. You are responsible for obtaining necessary consent from your contacts before initiating communication.
SMS / Calling
Where SMS or calling features are enabled, you are responsible for compliance with applicable consent and telecommunications regulations. Message and data rates may apply to recipients. Recipients may opt out at any time.
Intellectual Property
SilverCore retains rights to its methodologies, configurations, and branding. You retain rights to your data and content. Configuration work created specifically for you may be governed by additional terms in your service agreement.
Limitations of Liability
To the maximum extent permitted by law, SilverCore Systems is not liable for indirect, incidental, special, or consequential damages, or for loss of profits, data, or business, arising from the use of the services. Total liability is limited to the fees paid for the services giving rise to the claim.
Disclaimers
Services are provided on an "as is" basis. SilverCore does not guarantee specific business results, including leads, appointments, revenue, or conversions. Outcomes depend on many factors including the business, market, offer, lead quality, and implementation.
Payment Terms
Fees are payable in the currency stated in your agreement. Applicable taxes are additional. Payments are processed through third-party processors, including Stripe. Failed payments may result in suspension of services.
Taxes
Applicable taxes are additional to all listed prices and are the responsibility of the client where required by law.
Termination
Either party may terminate the agreement in accordance with the terms of the applicable service agreement. Upon termination, recurring services cease and access to configured systems may be withdrawn subject to the agreement.
Governing Law
These terms and any disputes arising from them are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Contact Information
For questions about these Terms, contact SilverCore Systems at mail@lc.silvercoresystems.com.