Privacy Policy

Information We Collect

We may collect information you provide directly to us, such as your name, email address, phone number, business details, and any message you submit through our contact form or in conversation with our team.

We may also collect information automatically when you visit our website, such as IP address, browser type, device information, pages visited, and usage data.

Contact Information

When you contact SilverCore Systems, the information you provide is used to respond to your inquiry and to discuss whether our services are a fit for your business.

Website Interactions

We may use analytics tools to understand how visitors use our website so we can improve its content and performance. This may include cookies and similar technologies.

Cookies and Analytics

Cookies are small files stored on your device. We may use cookies for analytics and to remember preferences. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Forms

Information submitted through forms on this website is used for the purpose indicated by the form — typically to respond to an inquiry or request. We do not sell the information you submit through our forms.

CRM Information

Where SilverCore configures or provides a CRM as part of a service, contact and customer information managed within that system is governed by the applicable service agreement and this policy. Clients are responsible for the accuracy and lawful collection of data they enter into the CRM.

Communications

We may use the contact information you provide to respond to you and, where appropriate, to communicate about our services. You may request to stop receiving communications at any time.

SMS / Text Messaging

Where SMS or text messaging is enabled as part of a configured system, consent is collected separately at the point where messaging is initiated. Contacting SilverCore through this website does not automatically subscribe you to SMS marketing. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP or contacting us.

AI-Powered Communication

SilverCore may configure AI-powered communication tools such as AI voice agents and AI chat. Interactions with these tools may be recorded or transcribed for quality, training, and service improvement purposes. AI-generated responses may not always be accurate.

Third-Party Service Providers

We rely on third-party service providers for hosting, analytics, CRM, communication, and payment processing. These providers process information on our behalf in accordance with their own policies. We do not knowingly permit providers to use your information for their own independent purposes.

Payment Processing

Payment processing for SilverCore services is handled through third-party payment processors, including Stripe. We do not store full card details on our servers. Payment processing is governed by the applicable processor's terms and privacy policy.

Data Retention

We retain information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to respond to disputes. [Specific retention periods for particular data types may be specified in the applicable service agreement.]

Security

We take reasonable measures to protect information using technical and organizational safeguards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal information, and to opt out of certain processing. To exercise these rights, contact us using the details below.

Opt-Out Procedures

You may opt out of marketing communications by following the unsubscribe link in an email, replying STOP to SMS messages, or contacting us directly. Opting out of marketing does not affect service-related communications where applicable.

Contact Information

For privacy questions or requests, contact SilverCore Systems at mail@lc.silvercoresystems.com.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be communicated where appropriate.